Refund policy

We want you to love your Yumora ritual. If something isn't right, here's how returns and refunds work.

Return Window You may request a return within 30 days of the delivery date. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return Email us at yumorabrand@gmail.com with your order number and reason for return. We'll confirm your eligibility and provide return instructions.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at yumorabrand@gmail.com with photos of the item. We'll arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items For hygiene reasons, opened or used essential oil bottles cannot be returned unless defective.

Questions Reach us anytime at yumorabrand@gmail.com.